Returns Procedure

  • You can return any item for a refund, within seven days of receiving your original order
  • Please return it with the original packaging via recorded delivery to Russels Motorcycles, Edgar Industrial Estate, Comber Road, Carryduff, Belfast, BT8 8AN
  • Enclose a copy of the invoice and a letter giving your name, address and telephone number, plus details of the reason for return and what action you wish us to take
  • In the case of faulty goods please contact us on (028) 90 817 000 so we can discuss the best course of action

Terms

  • Any goods returned outside of these conditions will be charged a 15% restocking charge
  • Russells Motorcycles are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights)
  • With special orders or where goods have been made to a customers specification we must reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion
  • Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm